There are 6 challenges every data-driven marketer faces. Here’s how to manage them.

“This year will be all about AI.” “And don’t forget podcasts!” “And blockchain, live video and social commerce.” Every marketer has been a part of this meeting of roundtable buzzword BINGO. Everyone around the table suggests investing in a different arena of the market’s most buzzworthy tech. All you have to do now is buy all these industry-leading technologies, give them all your “big data,” and you’ll immediately set your brand apart to lock in that sweet raise when the revenue comes rolling in. Easy.

In reality, you leave the meeting with more ideas than executable options, a list of technologies to invest in (which may not fit your marketing budget), and a mild case of “what the heck just happened.” Lucky for you, you’re not alone.

During his session at MarTech West in San Jose, Jason Mestrits, senior manager of data science and analytics at Nordstrom, shed light on the challenges facing marketers looking to follow a data-driven strategy. While tactics like nano-influencers and social commerce sound great to stakeholders (who love buzzwords), it’s important to remember these tactics are nothing but fluff without diagnosing data and creating a methodical data-driven strategy to back them up.

Mestrits outlined a few key steps marketers can move toward to ensure an effective data-driven operation is in place.

Define use-case data strategy and technology that scales

The best data-driven marketers follow a use-case-based strategy that takes data, analytics, insights, integrations, and puts them on top of the corporate policies in-house. This means marketing needs to ensure platforms/partners they are investing in are ready to scale. It’s tempting to select the least expensive platform or one that supports only the current need, but considering the resources required to implement a platform, it’s often more cost-effective to select a long-term, cross-team solution.

Select the right data resource platforms

Mestrits recommends a customer data platform (CDP) over a data management platform (DMP). While a DMP simply collects, categorizes and segments data for marketers to target customers, CDPs go further by gathering data from across sources to help marketers create customized content.

Segment and target your audiences

Third-party data tends to be easiest to obtain because marketers can simply purchase it. Meanwhile, first-party data holds the most value because it comes directly from the customers themselves. Marketers should overlay both sets, starting with first-party behavioral data, to develop the most effective strategies.

Maintain high-quality data

Data-driven marketing is only as effective as the quality of the data used, underlining the importance of good data hygiene. Quality control measures, such as alerts for outdated lists and ongoing checks for duplicate customers are some easy, proactive steps to ensure good data practices. It’s also important to avoid silos and practice centralized data hygiene across marketing teams to prevent conflicting records.

Track the right metrics

To ensure a data-driven marketing strategy is effective, measure it at multiple levels not just at the channel or product. This is where a cross-team solution can prove its worth, showing that it can meet the specific needs and objectives of multiple departments. Start by deciding what outcomes to measure, and how to drive the measurement conversation throughout the organization. Marketers sometimes feel that they need to track every metric, but it’s better to do so selectively. Focus on KPIs that incentivize target behaviors, engagement, conversion, loyalty or another goal like efficiency.

Long story short, the buzzwords aren’t going away anytime soon so marketers who champion a methodical data-driven marketing strategy will own conversations and limit playing buzzword bingo in their marketing planning sessions.

More insights from the MarTech Conference


Opinions expressed in this article are those of the guest author and not necessarily Marketing Land. Staff authors are listed here.


About The Author

Kyle Henderick is Senior Director of Client Services at Yes Marketing, a single solution provider who delivers relevant communications across all channels for mid and enterprise-sized companies. Kyle is responsible for helping major clients implement new programs, processes, and data-driven strategies to create campaigns that truly drive revenue. With a passion for technology implementation and a background in database, email, web, and social media marketing, Kyle turns his real-world experience into executable tactics to help clients see an incremental lift in revenue, subscriber engagement, and customer retention. A lover of all things Chicago, when Kyle is not reading up on latest marketing practices or focusing on improving client programs, he can be found enjoying the city’s great restaurants or wearing his heart on his sleeve while rooting for all Chicago-based sports teams. A curious individual willing to try any and every food that does not include raw onions, he is always looking for exciting dining options and new adventures around the city.

SEO writing guide: From keyword to content brief

SEO writing guide From keyword to content brief

If content is queen, and the critical role SEO plays a role of bridging the two to drive growth, then there’s no question as to whether or not keyword research is important.

However, connecting the dots to create content that ranks well can be difficult. What makes it so difficult? How do you go from a target keyword phrase and write an article that is unique, comprehensive, encompasses all the major on-page SEO elements, touches the reader, and isn’t structured like the “oh-so-familiar” generic SEO template?

Example of a typical article template structure

There’s no one size fits all approach! However, there is a simple way to support any member of your editorial, creative writing, or content team in shaping up what they need in order to write SEO-friendly content, and that’s an SEO content brief.

Key benefits of a content brief:

  • Productivity and efficiency – A content brief clearly outlines expectation for the writer resulting in reduced revisions
  • Alignment – Writers understand the intent and goals of the content
  • Quality – Reduces garbage in, garbage out.

So the rest of this article will cover how we actually get there & we’ll use this very article as an example:

  • Keyword research
  • Topical expansion
  • Content/SERP (search engine results page) analysis
  • Content brief development
  • Template and tools

Any good editor will tell you great content comes from having a solid content calendar with topics planned in advance for review and release at a regular cadence. To support topical analysis and themes as SEOs we need to start with keyword research.

Start with keyword research: Topic, audience, and objectives

The purpose of this guide isn’t to teach you how to do keyword research. It’s to set you up for success in taking the step beyond that and developing it into a content brief. Your primary keywords serve as your topic themes, but they are also the beginning makings of your content brief, so try to ensure you:

  • Spend time understanding your target audience and aligning their goals to your keywords. Many call this keyword intent mapping. Rohan Ayyr provides an excellent guide to matching keywords to intent in his article, ‘How to move from keyword research to intent research’.
  • Do the keyword research in advance, it will allow writers and editors the freedom to move things around and line it up with trending topics.

How does all this help in supporting a content brief?

You and your team can get answers to the key questions mentioned below.

  • What will they write about? Primary keywords serve as the topic in your content brief.
  • Who is the intended audience? Keyword intent helps unearth what problem the user is trying to solve, helping us understand who they are, and what they need.

Now with keywords as our guide to overall topical themes, we can focus on the next step, topical expansion.

Topical expansion: Define key points and gather questions

Writers need more than keywords, they require insight into the pain points of the reader, key areas of the topic to address and most of all, what questions the content should answer. This too will go into your content brief.

We’re in luck as SEOs because there is no shortage of tools that allow us to gather this information around a topic.

For example, let’s say this article focuses on “SEO writing”. There are a number of ways to expand on this topic.

  • Using a tool like SEMRush’s topic research tool, you can take your primary keyword (topic), and get expanded/related topics, a SERP snapshot and questions in a single view. I like this because it covers what many other tools do separately. Ultimately it supports both content expansion & SERP analysis at the same time.

Example of finding potential topics using SEMRush's topic research tool

  • Use keyword suggestion tools like KeywordTool.io or Ubersuggest to expand the terms combined with Google search results to quickly view potential topics.

Finding potential topics by combining keyword suggestion tools' results with Google's search results

  • Use Answerthepublic.com to get expanded terms and inspirational visuals.

Example of finding potential topics using Answerthepublic

You’ve taken note of what to write about, and how to cover the topic fully. But how do we begin to determine what type of content and how in-depth it should be?

Content and SERP analysis: Specifying content type and format

Okay, so we’re almost done. We can’t tell writers to write unique content if we can’t specify what makes it unique. Reviewing the competition and what’s being displayed consistently in the SERP is a quick way to assess what’s likely to work. You’ll want to look at the top ten results for your primary topic and collect the following:

  • Content type – Are the results skewed towards a specific type of content? (For example, in-depth articles, infographics, videos, or blog posts)
  • Format – Is the information formatted as a guide? A how-to? Maybe a list?
  • Differentiation points – What stands out about the top three results compared to the rest?

Content brief development: Let’s make beautiful content together

Now you’re ready to prepare your SEO content brief which should include the following:

  • Topic and objective – Your topic is your primary keyword phrase. Your objective is what this content supposed to accomplish.
  • Audience and objective – Based on your keyword intent mapping, describe who the article is meant to reach.
  • Topical coverage – Top three related keyword phrases from your topical expansion.
  • Questions to answer – Top three to five from topical expansion findings. Ensure they support your related keyword phrases as well.
  • Voice, style, tone – Use an existing content/brand style guide.
  • Content type and format – Based on your SERP analysis.
  • Content length – Based on SERP Analysis. Ensure you’re meeting the average across the top three results based on content type.
  • Deadline – This is only pertinent if you are working solo, otherwise, consult/lean on your creative team lead.

[Note: If/when using internally, consider making part of the content request process, or a template for the editorial staff. When using externally be sure to include where the content will be displayed, format/output, specialty editorial guidance.]

Template and tools

Want to take a shortcut? Feel free to download and copy my SEO content brief template, it’s a Google doc.

Other content brief templates/resources:

If you want to streamline the process as a whole, MarketMuse provides a platform that manages the keyword research, topic expansion, provides the questions, and manages the entire workflow. It even allows you to request a brief, all in one place.

I only suggest this for larger organizations looking to scale as there is an investment involved. You’d likely also have to do some work to integrate into your existing processes.

Jori Ford is Sr. Director of Content & SEO at G2Crowd. She can also be found on Twitter .

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A new customer experience, how AI is changing marketing

In the summer of 1956, 10 scientists and mathematicians gathered at New Hampshire’s Dartmouth College to brainstorm a new concept assistant professor John McCarthy called “artificial intelligence.” According to the original proposal for the research project, McCarthy — along with fellow organizers from Harvard, Bell Labs, and IBM — wanted to explore the idea of programming machines to use language and solve problems for humans while improving over time.

It would be years before these lofty objectives were met, but the summer workshop is credited with launching the field of Artificial Intelligence (AI). Sixty years later, cognitive scientists, data analysts, UX designers, and countless others are doing everything those pioneering scientists hoped for — and more. With deep learning, companies can make extraordinary progress in industries ranging from cybersecurity to marketing. It’s just a matter of knowing where to start.

Think of AI as a machine-powered version of mankind’s cognitive skills. These machines have the ability to interact with humans in a way that feels natural, and just like humans they can grasp complex concepts and extract insights from the information they’re given. Artificial intelligence can understand, learn, interpret, and reason. The difference is that AI can do all of these things faster and on a much bigger scale.

“In the era of big data, we have the need to mine all of that information, and humans can no longer do it alone,” says Mark Simpson, VP of offering management at IBM Watson Marketing. “AI has the capacity to create richer, more personalized digital experiences for consumers, and meet customers’ increasingly high brand expectations.”

The knowledge companies stand to gain by using AI seems to have no bounds. In healthcare, medical professionals are applying it to analyze patient data, explain lab results, and support busy physicians. In the security industry, AI helps firms detect potential threats like malicious software in real time. Marketers, meanwhile, can use AI to synthesize data and identify key audience and performance insights, thus freeing them up to be more strategic and creative with their campaigns.

There’s something else AI is very good at, and that’s improving the relationship between companies and consumers. “Even in its earliest iteration, AI helped companies better understand how to be human,” says Brian Solis, author and principal analyst at Altimeter, the digital analyst group at brand and marketing consultancy Prophet. “The irony is that it took this very advanced technology to make them think differently about how they should communicate with their customers.”

Over the past 50 years, Solis says, advances like speech technology, automated attendants, virtual assistants, and websites have opened a chasm between companies and customer engagement while also multiplying consumer touchpoints. But AI has the potential to close that gap.

By helping marketers collect data, identify new customer segments, and create a more unified marketing and analytics system, AI can scale customer personalization and precision in ways that didn’t exist before. Connecting customer data from sources like websites and social media enables companies to craft marketing messages that are more relevant to consumers’ current needs. AI can deliver an ad experience that is more personalized for each user, shapes the customer journey, influences purchasing decisions, and builds brand loyalty.

IBM’s Watson Marketing is leading the charge with a platform that capitalizes on all that AI has to offer. Products like Customer Experience Analytics lets marketers visualize the customer journey and identify areas where consumers might be experiencing friction. Companies get a more complete view of the customer journey, which they can then optimize to improve customer engagement and conversion rates. Since it’s delivered through a single, unified interface, IBM Watson Customer Experience Analytics makes gaining actionable intelligence a seamless process for brands.

According to market research firm TechNavio, the AI market in the US is expected to grow at a compound actual growth rate of about 50% through 2021. In its 2017 report Artificial Intelligence: The Next Digital Frontier? the McKinsey Global Institute urges companies not to delay “advancing their digital journeys” — especially when it comes to leveraging AI. “It’s those who understand how to use AI in new ways, to create new mindsets and paradigms, that will instill a competitive advantage that wasn’t there before,” Solis says.

We’ve entered the age of deep learning, and with human guidance AI is finally reaching its true potential. Today, the technology McCarthy and his colleagues dreamed about in 1956 takes the form of AI platforms like Watson Marketing. And now is the right time to truly harness the power of AI and put it to work for business success.

Find out more about how Watson Marketing can uncover insights to help you better understand your customers. Read the guide.

About The Author

IBM Watson Marketing provides cognitive recommendations designed to help marketers understand and anticipate customer behaviors. Uncover actionable insights and deliver personalized experiences that customers want and value. Build relationships that drive engagement seamlessly across all channels. Make every touchpoint an opportunity to engage customers as individuals. Insider Studios is the branded content studio for Insider Inc., the parent company of INSIDER and Business Insider.

Top advanced YouTube SEO tips to boost your video performance

YouTube is not just a social media platform. It’s a powerful search engine for video content. Here’s how to make the most of its SEO potential.

There are more than 1.9 billion users who use YouTube every month. People are spending over a billion hours watching videos every day on YouTube. This means that there is a big opportunity for brands, publishers and video creators to expand their reach.

Search optimization is not just for your site’s content. YouTube can have its own best practices around SEO and it’s good to keep up with the most important ones that can improve your ranking.

How can you improve your SEO on YouTube? We’ve organized our advanced YouTube SEO tactics into three key areas:

  • Keyword research
  • Content optimization
  • Engagement

Advanced YouTube SEO tips to drive more traffic and improved rankings

Keyword research

It’s not enough to create the right content if you don’t get new viewers to actually watch it. Keywords can actually help you understand how to link your video with the best words to describe it.

They can make it easier for viewers to discover your content and they also help search engines match the content with the search queries and their relevance.

A video keyword research can help you discover new content opportunities while you can also improve your SEO.

A quick way to find popular keywords for the content you have in mind is to start searching on YouTube’s search bar. The auto-complete feature will highlight the most popular keywords around your topic. You can also perform a similar search in Google to come up with more suggestions for the best keywords.

Example of using YouTube's auto-fill feature to find the best keywords

If you’re serious about keyword research and need to find new ideas, you can use additional online tools that will provide with a list of keywords to consider.

When it comes to picking the best keywords, you don’t need to aim for the most obvious choice. You can start with the keywords that are low in competition and aim to rank for them.

Moreover, it’s good to keep in mind that YouTube is transcribing all your videos. If you want to establish your focus keywords you can include them in your actual video by mentioning throughout your talking. This way you’re helping YouTube understand the contextual relevance of your content along with your keywords.

Recap

  • Use the auto-complete search function to find popular keywords
  • Perform a Google search for more keyword ideas
  • You can even use SEO tools for additional keyword ideas
  • Say your keywords as part of your videos

Content optimization

There are many ways to improve the optimization of your content and here are some key tips to keep in mind:

1. Description

Example of using video descriptions to rank on YouTube

Your description should facilitate the search for relevant content. A long description helps you provide additional context to your video. It can also serve as an introduction to what you’re going to talk about. As with blog posts, a longer description can grant you the space to expand your thoughts. Start treating your videos as the starting point and add further details about them in the description. If your viewers are genuinely interested in your videos then they will actually search for additional details in your description.

2. Timestamp

Example of using time stamps to rank videos on YouTube

More videos are adding timestamps in their description. This is a great way to improve user experience and engagement. You are helping your viewers to find exactly what they are looking for, which increases the chances of keeping them coming back.

3. Title and keywords

Keywords are now clickable in titles. This means that you are increasing the chances of boosting your SEO by being more creative with your titles. Be careful not to create content just for search engines though, always start by creating content that your viewers would enjoy.

4. Location

If you want to tap into local SEO then it’s a good idea to include your location in your video’s copy. If you want to create videos that are targeting local viewers then it’s a great starting point for your SEO strategy.

5. Video transcripts

Video transcripts make your videos more accessible. They also make it easier for search engines to understand what the video is about. Think of the transcript as the process that makes the crawling of your content easier. There are many online options to create your video transcripts so it shouldn’t be a complicated process to add them to your videos.

Engagement

Engagement keeps gaining ground when it comes to YouTube SEO. It’s not enough to count the number of views if your viewers are not engaging with your content. User behavior helps search engines understand whether your content is useful or interesting for your viewers to rank it accordingly.

Thus, it’s important to pay attention to these metrics:

  • Watch time: The time that your viewers are spending on your video is a good indicator of its appeal and relevance to them.
  • Likes, comments, and shares: The starting point of measuring engagement is to track the number of likes, comments, and shares in your videos. They don’t make the only engagement metric anymore but they can still serve as a good indication of what counts as popular content. Likes may be easier to achieve but comments and most importantly shares can skyrocket the engagement and views of your videos. It’s not a bad idea to encourage your viewers to support your work. It is actually a common tactic. However, make sure that you’re not trying too hard as this is not appreciated. Every call-to-action needs to feel natural in your videos.
  • Subscribers after watching a video: The number of subscribers serves as an indication of your channel’s popularity. People who actually subscribe to your channel after watching a video make a very good indication of your content’s engagement.
  • CTR: The click-through rate (CTR) is the number of clicks your video is receiving based on the impressions, the number of times that it’s shown. For example, if you optimize your content to show up high in rankings but it still doesn’t get too many clicks, then it means that your viewers don’t find it appealing enough to click on it. This may not be related to the quality of your content but on the first impression that it gets. You can improve the CTR by paying attention to your title and your thumbnail. Bear in mind that YouTube is not encouraging you to clickbait your viewers, so you shouldn’t create misleading titles or thumbnails if you want to aim for higher rankings in the longer term.

Learning from the best

A good tip to understand YouTube SEO is to learn from the best by looking at the current most popular videos. You can also search for topics that are relevant to your channel to spot how your competitors are optimizing their titles, their keywords, and how thumbnails and descriptions can make it easier to click on one video over another.

Examples of using thumbnails and optimizing titles and descriptions to improve CTR

Have any queries or tips to add to these? Share them in the comments.

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Here’s how to get the most out of your marketing analytics investment

Gartner recently published their Predicts 2019 research report, outlining several converging trends that pose a threat to CMOs and marketing organizations. The report also makes several bold predictions including that “by 2023, 60 percent of CMOs will slash the size of their marketing analytics departments by 50 percent because of a failure to realize promised improvements.”

The number one success factor for CMOs today is the ability to effectively leverage customer data and analytics. And yet, according to Gartner’s report, companies today are clearly not demonstrating consistent return on that investment, a problem which often stems from a lack of marketing analytics leaders and the organizational structure necessary to effectively translate data and insights into action.

To discuss in more detail, we chatted with one of the authors of the Gartner report, Charles Golvin, to explore what CMOs and marketing leaders can do to buck the prediction and drive stronger results for their marketing analytics investment.

Our conversation, coupled with my own experience, solidified five ways CMOs can improve return on their marketing analytics investment, while also reinforcing why it matters:

1. Build organizational structure to apply better data

Knowing how to effectively leverage customer data and analytics is the number one success factor for CMOs today. And yet, to fully leverage the power of analytics, companies need to develop organizational structure and processes to be able to identify, combine and manage multiple sources of data.

As Golvin puts it, “companies need to build a better pipeline of carrying data from its raw state to decision and action systems for data science leaders to apply insights and powerful analysis to determine the right action and right strategy.”

To build these pathways, companies need a strong methodology coupled with an approach for how data gets aggregated, digested and applied to their various marketing systems.

2. Develop analytics leaders who bridge both data science with marketing strategy

Another key success factor for companies is developing and hiring the right leaders who can bridge both data science and business strategy. Simply put, analytics leaders need to know enough about business to ask the right questions of data. Only then, can they apply data and models to yield better decisions and drive sustainable growth.

This is our philosophy at Wharton – preparing well rounded, analytically-adept business leaders who don’t ask what data can do for them, but what data is needed to increase customer lifetime value (CLV) and how to apply data and customer insights to shape brand strategy.

Gartner regularly conducts surveys about different challenges that CMOs and marketers face, and every year, the one that rises to the top is finding skilled data and analytics leaders to hire,” shares Golvin. “Companies also struggle to find those ‘unicorns,’ or people able to command both data science and business strategy.”

Golvin also pointed out that once a company does hire an analytics leader, companies need the right foundation in place to foster their success. “There’s no value to hiring a data scientist whose output leadership doesn’t understand or know how to implement.”

Too often, we see traditional marketing organizations that aren’t able to effectively apply analytics or don’t understand how to frame the questions for data scientists on their team. The reverse is also a common challenge: analytics leaders don’t grasp how to use data to shape the broader business and brand strategy.

3. Hire a Chief Analytics Officer, or up-level the importance of analytics

So how do companies up-level the importance of analytics and develop the data-driven culture, capabilities and leaders needed to successfully transform their organization? One trend we are seeing is the emergence of the Chief Analytics Officer or Chief Data Scientist across more organizations.

As Golvin notes, “we’re already starting to see the emergence of Chief Marketing Technology Officers, who are focused on deployment of the right technology, architecture and capabilities. The next trend may be marketing analytics leaders at the c-level, who are purely about analytics and understanding the data.”

When companies empower analytics leaders to lead strategy, it can transform the culture, providing a clear vision for what customer data will be used and how to reach the desired business impact. When companies fail to make this investment, it leaves high-caliber professionals in a quandary.

“Too often data science leaders end up doing grunt work such as basic data processing and preparation, rather than using their analytics mindset and abilities to drive actionable marketing strategy, separate the signal from the noise and improve marketing outcomes,” notes Golvin.

4. Focus on better data, not big data

An ongoing challenge organizations face today is what we call “better data, not big data.” Too often we see companies that are collecting data for data’s sake, rather than taking a lean approach where they only collect data when it helps to optimize the experience for their target customers or better prediction of future behaviors.

“As data becomes more integral to marketers, a ‘more is better’ attitude develops, without necessary consideration given to the downside risks,” notes Golvin. “Companies need to do a better job of being transparent about what data they use and how, as well as considering the pros/cons, and risks of incorporating that data into a profile of their customers. More data does not necessarily lead to greater business intelligence – and in many cases can expose the brand to issues that impact customer trust.”

Data collection is in no one’s interest when it’s not meaningfully tied to strategy.

5. Separate the signal from the noise to predict and optimize business outcomes

Improving ROI for marketing analytics requires constant learning and experimentation to separate the signal from noise. There’s no better way to learn about your customer than to see what works and what doesn’t.

While big data and machine learning are great to business intelligence, a well-controlled experiment can deliver far more value. Finding the most impactful experiments to run starts with asking the right questions and maintaining a test and learn mindset where you’re constantly evolving to improve the experience for customers. The iterative adaptation based on these experiments builds momentum.

Many marketers know the “Holy Grail” phrase “deliver the right product to the right person at the right time.” In the past, this was more difficult because we didn’t know where consumers were. Now when marketers use better data, they know where the customer was and is more likely to be – providing the foundation for the ultimate in contextual 1:1 marketing.


Opinions expressed in this article are those of the guest author and not necessarily Marketing Land. Staff authors are listed here.


About The Author

Jeremy Korst is the president of GBH Insights, a leading marketing strategy, consumer behavior and analytics consultancy. In his role, Jeremy works closely with Fortune 500 brands and CMOs to solve marketing challenges, improve customer experience and create strategies for growth. Prior to GBH, Jeremy held CMO or senior executive roles with Avalara, Microsoft, T-Mobile, among other brands. Korst holds a BA in economics from the University of Puget Sound and an MBA in finance and strategy from the Wharton School, University of Pennsylvania. He serves on boards of both institutions, as well as those of several technology startups. Eric T. Bradlow is the chairperson of Wharton’s Marketing Department, K.P. Chao professor, professor of marketing, statistics, economics and education, and co-director and co-founder of the Wharton Customer Analytics Initiative. He is also the co-founder of GBH Insights, a leading marketing strategy, consumer behavior and analytics consultancy. He has won numerous teaching awards at Wharton, including the MBA Core Curriculum teaching award, the Miller-Sherrerd MBA Core Teaching award and the Excellence in Teaching Award. Professor Bradlow earned his Ph.D. and master’s degrees in mathematical statistics from Harvard University and his BS in economics from the University of Pennsylvania.

Digital marketers on Pinterest IPO: Get in early while costs are low, learning opportunities are high

Pinterest’s Chief Product Officer Evan Sharp and CEO Ben Silbermann

Pinterest debuted on the New York Stock Exchange on Thursday under the ticker symbol PINS. The stock climbed 28.4% over the course of the day, with a market cap of nearly $13 billion.

Following the company’s IPO, CEO Ben Silbermann told CNBC that Pinterest is less focused on making itself a platform where users talk to friends every day or follow celebrities, and instead, thinks of itself as more of a utility.

“I think that’s something we’re enabled to do by the fact that we’re an inspiration platform. We don’t claim to be a free speech platform or a place that everyone can publish anything,” said Silbermann, “The really cool thing about advertising on Pinterest is that people are there to get inspiration and do things, and that often means buying.”

Advertisers should get in early. January Digital’s CEO Vic Drabicky believes Pinterest has an immense opportunity from a revenue perspective with advertisers hungry for new channels and new ways to diversify their ad spend.

“The platform is in the infancy of building out its advertising model. If they continue to develop the right tech stack, they will grow exponentially,” said Drabicky, “We are already seeing our clients make this shift and the IPO will only generate more opportunity for Pinterest as a brand.”

Drabicky recommends CMOs get in early while the costs are still low and the learning opportunities are high.

“It’s a great environment for testing. As an agency, we always advise clients to reserve 30 percent for a testing budget,” said Drabicky, “This is especially the case with Pinterest, as testing with Pinterest has two benefits: 1. Testing allows a brand to push the envelope, and 2. Testing gets brands in the door with Pinterest before costs rise in the big three environment (Amazon, Google, Facebook).”

4C CMO reports high-growth in Pinterest ad spend.  “We’ve seen triple-digit increases in year-over-year spend for Pinterest advertisers using the Scope by 4C platform,” said 4C CMO Aaron Goldman, “Going forward, we expect to see continued investment in ad offerings and geographical expansion.”

Goldman believes Pinterest plays an important role in the media mix by helping brands reach audiences at key moments of inspiration.

“While other channels specialize in facilitating high-level brand awareness or direct-response purchase activity, Pinterest generates results across the entire marketing funnel.”

Why we should care. Now that it’s a public company, Pinterest will be committed to driving revenue — putting even more of its efforts and resources into building out its ad platform and delivering more e-commerce options for advertisers.

Silbermann told CNBC that he is focused on expanding the company’s global presence and making it a place where businesses can reach their target audiences.

“Over the last couple years and for the foreseeable future, we’re going to work on bridging that gap between seeing something inspirational and finding a product from a retailer that you trust at a price point that makes sense for you,” said the CEO.

To underscore its e-commerce goals, Pinterest recently hired Walmart’s former CTO Jeremy King as its new head of engineering. After leading the technology teams for the likes of Walmart and eBay, King brings a wealth of e-commerce technology experience to Pinterest.


About The Author

Amy Gesenhues is Third Door Media’s General Assignment Reporter, covering the latest news and updates for Marketing Land and Search Engine Land. From 2009 to 2012, she was an award-winning syndicated columnist for a number of daily newspapers from New York to Texas. With more than ten years of marketing management experience, she has contributed to a variety of traditional and online publications, including MarketingProfs.com, SoftwareCEO.com, and Sales and Marketing Management Magazine. Read more of Amy’s articles.

How to optimize paid search ads for phone calls

paid search phone calls

There have been an abundance of hand-wringing articles published that wonder if the era of the phone call is over, not to mention speculation that millennials would give up the option to make a phone call altogether if it meant unlimited data.

But actually, the rise of direct dialing through voice assistants and click to call buttons for mobile search means that calls are now totally intertwined with online activity.

Calling versus buying online is no longer an either/or proposition. When it comes to complicated purchases like insurance, healthcare, and mortgages, the need for human help is even more pronounced. Over half of consumers prefer to talk to an agent on the phone in these high-stakes situations.

In fact, 70% of consumers have used a click to call button. And three times as many people prefer speaking with a live human over a tedious web form. And calls aren’t just great for consumers either. A recent study by Invoca found that calls actually convert at ten times the rate of clicks.

However, if you’re finding that your business line isn’t ringing quite as often as you’d like it to, here are some surefire ways to optimize your search ads to drive more high-value phone calls.  

Content produced in collaboration with Invoca.

Four ways to optimize your paid search ads for more phone calls

  1. Let your audience know you’re ready to take their call — and that a real person will answer

If you’re waiting for the phone to ring, make sure your audiences know that you’re ready to take their call. In the days of landlines, if customers wanted a service, they simply took out the yellow pages and thumbed through the business listings until they found the service they were looking for. These days, your audience is much more likely to find you online, either through search engines or social media. But that doesn’t mean they aren’t looking for a human to answer their questions.

If you’re hoping to drive more calls, make sure your ads are getting that idea across clearly and directly. For example, if your business offers free estimates, make sure that message is prominent in the ad with impossible-to-miss text reading, “For a free estimate, call now,” with easy access to your number.

And to make sure customers stay on the line, let them know their call will be answered by a human rather than a robot reciting an endless list of options.

  1. Cater to the more than half of users that will likely be on mobile

If your customer found your landing page via search, there’s a majority percent chance they’re on a mobile device.

While mobile accounted for just 27% of organic search engine visits in Q3 of 2013, its share increased to 57% as of Q4 2018.

Statistic: Mobile share of organic search engine visits in the United States from 3rd quarter 2013 to 4th quarter 2018 | Statista

That’s great news for businesses looking to boost calls, since mobile users obviously already have their phone in hand. However, forcing users to dig up a pen in order to write down your business number only to put it back into their phone adds an unnecessary extra step that could make some users think twice about calling.  

Instead, make sure mobile landing pages offer a click to call button that lists your number in big, bold text. Usually, the best place for a click to call button is in the header of the page, near your form, but it’s best practice to A/B test button location and page layouts a few different ways in order to make sure your click to call button can’t be overlooked.

  1. Use location-specific targeting

Since 2014, local search queries from mobile have skyrocketed in volume as compared to desktop.

Statistic: Local search query volume in the United States from 2014 to 2019, by platform (in billions) | Statista

In 2014, there were 66.5 billion search queries from mobile and 65.6 billion search queries from desktop.

Now in 2019, desktop has decreased slightly to 62.3 billion — while mobile has shot up to 141.9 billion — nearly a 250% increase in five years.

Mobile search is by nature local, and vice versa. If your customer is searching for businesses hoping to make a call and speak to a representative, chances are, they need some sort of local services. For example, if your car breaks down, you’ll probably search for local auto shops, click a few ads, and make a couple of calls. It would be incredibly frustrating if each of those calls ended up being to a business in another state.

Targeting your audience by region can ensure that you offer customers the most relevant information possible.

If your business only serves customers in Kansas, you definitely don’t want to waste perfectly good ad spend drumming up calls from California.

If you’re using Google Ads, make sure you set the location you want to target. That way, you can then modify your bids to make sure your call-focused ads appear in those regions.  

  1. Track calls made from ads and landing pages

Keeping up with where your calls are coming from in the physical world is important, but tracking where they’re coming from on the web is just as critical. Understanding which of your calls are coming from ads as well as which are coming from landing pages is an important part of optimizing paid search. Using a call tracking and analytics solution alongside Google Ads can help give a more complete picture of your call data.

And the more information you can track, the better. At a minimum, you should make sure your analytics solution captures data around the keyword, campaign/ad group, and the landing page that led to the call. But solutions like Invoca also allow you to capture demographic details, previous engagement history, and the call outcome to offer a total picture of not just your audience, but your ad performance.

For more information on how to use paid search to drive calls, check out Invoca’s white paper, “11 Paid Search Tactics That Drive Quality Inbound Calls.”

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New customer acquisition vs. retention: 7 best practices for search

Like nearly all retailers, a large health and beauty organization is facing escalating competition and CPCs on search. The performance marketing team realizes it can’t keep paying heightening costs to acquire the same levels of revenue from repeat customers.

At the same time, the team recognizes it can better coordinate its strategy on other channels. Retargeting, email and direct can work together more cohesively to push customers to purchase once they’re in the door, or back in the door, from search.

They developed a new strategy for tackling Google Ads, one focused on identifying and treating new customers differently than returning customers. The ultimate goal is to achieve more granular return targets for new versus repeat customers, with repeat customers generating a much more efficient return than in the past.

This scenario is not an isolated case. Many performance marketing teams in retail are keen to understand how a new-versus-repeat customer model works for search. Some of the most common questions are: What should we know about this approach? What’s the process to implement it? How would we measure success?

Here are some best practices.

1. Realize the war for the wallet will be won at the top of the funnel

A new-versus-returning customer strategy can make a lot of sense in today’s competitive climate. Here’s why:

  • Retailers can’t fight for the bottom of the funnel anymore. CPCs continue to rise in direct response channels like search. Retailers’ average CPC in Google paid search (text ads) grew by 14% in 2018, reaching $0.71, according to Sidecar’s 2019 Benchmarks Report: Google Ads in Retail. Google Shopping CPC averaged $0.57 in 2018, up by 4%. Competition in search is at a fever pitch. Retailers are moving the battle to the top of the funnel because they’ve realized the downstream benefits it provides to get in front of customers in the research stage.
  • Most retailers own their customers less and less. Consumers have more options than ever in terms of where and when they shop. As a result, most retailers own their customers less and need to work harder and smarter to secure loyalty. With that in mind, consider this: If someone who just purchased from you is now searching for products you sell using generic terms in a competitive space like Google, is that person really your customer? Or is she a prospect you need to re-acquire at the top of the funnel?

Both these realizations speak to the growing importance of the upper funnel. Similarly, acquiring new customers requires you to strengthen the top of your marketing funnel. And strengthening the top, in turn, requires you to shore up the middle and bottom of your funnel, so prospects move forward to conversion.

2. Define what ‘customer’ means to your business

Here’s one of the biggest pitfalls marketers face when developing an audience strategy: They overlook the step of defining what comprises a customer, and how that definition translates to their search campaigns.

That definition can vary greatly among marketing departments. Some define a customer as any visitor who has purchased in the last six months. Others define a customer as a visitor who has purchased at any point in time. Still, others consider a customer to be a returning visitor who is searching only using branded keywords.

Your definition of a customer should align with how you want to treat past purchasers. This thought goes back to the idea that “most retailers own their customers less and less.” If someone bought from you four years ago and hasn’t purchased since, would you still consider him a customer, and treat him the same as someone who bought from you a month ago?

Say two people bought from you yesterday. Theoretically, your brand is still fresh in their heads. But today, one shopper searches for the types of products you offer using a generic term. The other shopper uses a branded term. Would you consider both of them active customers? Or would you say you need to re-acquire the shopper who used the generic term?

Those are some philosophical considerations to help arrive at your definition of a customer. The other factor is data. Analyze your transaction data to identify trends in repurchase cadence. At what point in time does it become highly unlikely that the shopper will return? One month? Three months? A year? More? Those findings can help inform whether it makes sense to define a customer based on time, and what that timing threshold should be.

3. Understand your customers’ purchase path

Search is typically a new customer acquisition channel, and you can find new customers at varying levels of cost. As you move up the funnel within search marketing, it tends to cost more to acquire new customers.

However, if you have a strong understanding of your customers’ purchase path, you ideally know that a heightened cost is justified, because you can see your other channels—like email, affiliates, direct, etc.—are coming into play to nurture customers to purchase.

Gaining this understanding has a lot to do with your attribution model. Having a multi-channel attribution model is essential to viewing performance across your channels—and that also makes it a key best practice with a new-versus-returning customer strategy.

Most retailers’ audiences interact with the brand using multiple channels. A multi-channel attribution model lets you more accurately value the role of those channels. That knowledge can translate into critical information for determining the size of your investment and your ROI goal, channel by channel.

4. Create campaigns supporting each audience segment

Once you’ve defined what a customer means to your business, segment your ad campaigns based on new versus returning customers. This is where features like Remarketing Lists for Search Ads (RLSAs) and Customer Match can come into play.

Here’s an example setup involving these features and several similar ones. Keep in mind, this is just one way to slice it. You might find a version of this approach is better for your business and goals.

  • New and uncookied customers (prospects) – This audience is comprised of shoppers who are uncookied and have never purchased. You can build this campaign without remarketing lists, but you can enhance your prospecting efforts by using tools like similar audiences, in-market audiences, affinity audiences, and demographic targeting.
  • New and cookied customers – This bucket could be comprised of shoppers who visited your site but did not purchase within a certain time frame, such as the past 180 days. Create sets of remarketing lists and adjust bids using audience modifiers in Google Ads. Create lists and set modifiers based on the user’s likelihood of converting (e.g., cart abandoners vs. bounced users). The new and cookied bucket also could include customers who have purchased further back than your specified window (in this example, 180 days), because you might consider this audience to fall back into the “new, yet cookied” category.
  • Returning customers – This encompasses shoppers who’ve purchased within the past 180 days (to continue with the example). You can create this segment with a combination of Customer Match (email lists) and cookied purchasers (users who landed on your order confirmation page). For even more granularity, break these users into segments, such as high lifetime value, dormant, or first-time buyers.

5. Set a unique return goal for each audience segment

Once you’ve developed your audience buckets, determine a unique return goal for each audience. A good return goal should align with the goals of your business and the campaign.

Also, it’s important to note the inherent relationship between return and revenue. Generally, a stricter return goal will limit revenue opportunities, and a more liberal return goal will open revenue opportunities.

For instance, you might be willing to target a less efficient goal for prospects (perhaps 30-45% cost/sale), a similar or slightly more efficient goal for the new and cookied audience (25-40% cost/sale), and a much more efficient goal for returning customers (about 5-10% cost/sale).

Generally, with a new-versus-returning customer model, you should be willing to spend more budget and operate to a less efficient return goal to attract new customers. By contrast, you should target a more efficient goal for returning customers because you’ve already invested in this audience and you’ve determined it is more likely to convert after having purchased in the past.

6. Segment each campaign further to align with your customers’ journey

Once you establish baseline campaigns for new and returning customers, analyze your data to determine if there’s enough volume to segment even further. For instance, do you still have enough data to split each campaign by device? If you know that more users are beginning their purchase journeys on smartphones compared to desktop or tablet, is there further value to be gained by targeting these mobile users differently?

Also consider whether you can segment by branded and non-branded terms, or trademarked and non-trademarked terms. That’s because search terms, naturally, reveal tremendous insight into purchase intent.

A new customer searching “laser printers” is probably at the top of the funnel, while a new customer searching “Brother HL-L2370DW printer” is further along in the funnel. If you have enough traffic hitting each of those two types of terms, consider segmenting by them in your new customer campaign.

The same concept applies to your returning customer campaign. For instance, If you see enough traffic going to generic terms versus branded or trademarked terms, consider creating campaigns for each type of query.

7. Watch for KPIs of success

Some of the most important questions to ask yourself as you evaluate performance are: Are you hitting your return goals? Are new customers aligning with your ideal customer profile? Are you increasing net new customers, while maintaining the same level of profit? Is cost per conversion down for returning customers?

Get in the habit of making incremental tweaks about every three months, depending on the trends arising in your data.

Your growth in search will naturally level off if you don’t innovate. Refresh your view of performance, and rethink the role of search in your performance marketing strategy. Consider whether your business and marketing goals are a fit for a model centered on targeting new versus returning customers.

This story first appeared on Search Engine Land. For more on search marketing and SEO, click here.

https://searchengineland.com/new-customer-acquisition-vs-retention-7-best-practices-for-search-315674


Opinions expressed in this article are those of the guest author and not necessarily Marketing Land. Staff authors are listed here.


About The Author

Steve Costanza is the Senior Analytics Consultant of Enterprise Customer Strategy at Sidecar. He analyzes digital marketing performance and strategic direction for large retailers across verticals, focusing on data visualizations and advanced account segmentation. He is responsible for deriving meaning from numbers and determining how to use those insights to drive marketing decision making. Steve is especially close to Google’s new innovations impacting Shopping and paid search. He has a master’s degree in data analytics and contributes to Search Engine Land as well as Sidecar Discover, the publication by Sidecar that covers research and ideas shaping digital marketing in retail.

Using Python to recover SEO site traffic (Part three)

Using Python to recover SEO site traffic (Part three)

When you incorporate machine learning techniques to speed up SEO recovery, the results can be amazing.

This is the third and last installment from our series on using Python to speed SEO traffic recovery. In part one, I explained how our unique approach, that we call “winners vs losers” helps us quickly narrow down the pages losing traffic to find the main reason for the drop. In part two, we improved on our initial approach to manually group pages using regular expressions, which is very useful when you have sites with thousands or millions of pages, which is typically the case with ecommerce sites. In part three, we will learn something really exciting. We will learn to automatically group pages using machine learning.

As mentioned before, you can find the code used in part one, two and three in this Google Colab notebook.

Let’s get started.

URL matching vs content matching

When we grouped pages manually in part two, we benefited from the fact the URLs groups had clear patterns (collections, products, and the others) but it is often the case where there are no patterns in the URL. For example, Yahoo Stores’ sites use a flat URL structure with no directory paths. Our manual approach wouldn’t work in this case.

Fortunately, it is possible to group pages by their contents because most page templates have different content structures. They serve different user needs, so that needs to be the case.

How can we organize pages by their content? We can use DOM element selectors for this. We will specifically use XPaths.

Example of using DOM elements to organize pages by their content

For example, I can use the presence of a big product image to know the page is a product detail page. I can grab the product image address in the document (its XPath) by right-clicking on it in Chrome and choosing “Inspect,” then right-clicking to copy the XPath.

We can identify other page groups by finding page elements that are unique to them. However, note that while this would allow us to group Yahoo Store-type sites, it would still be a manual process to create the groups.

A scientist’s bottom-up approach

In order to group pages automatically, we need to use a statistical approach. In other words, we need to find patterns in the data that we can use to cluster similar pages together because they share similar statistics. This is a perfect problem for machine learning algorithms.

BloomReach, a digital experience platform vendor, shared their machine learning solution to this problem. To summarize it, they first manually selected cleaned features from the HTML tags like class IDs, CSS style sheet names, and the others. Then, they automatically grouped pages based on the presence and variability of these features. In their tests, they achieved around 90% accuracy, which is pretty good.

When you give problems like this to scientists and engineers with no domain expertise, they will generally come up with complicated, bottom-up solutions. The scientist will say, “Here is the data I have, let me try different computer science ideas I know until I find a good solution.”

One of the reasons I advocate practitioners learn programming is that you can start solving problems using your domain expertise and find shortcuts like the one I will share next.

Hamlet’s observation and a simpler solution

For most ecommerce sites, most page templates include images (and input elements), and those generally change in quantity and size.

Hamlet's observation for a simpler approach based on domain-level observationsHamlet's observation for a simpler approach by testing the quantity and size of images

I decided to test the quantity and size of images, and the number of input elements as my features set. We were able to achieve 97.5% accuracy in our tests. This is a much simpler and effective approach for this specific problem. All of this is possible because I didn’t start with the data I could access, but with a simpler domain-level observation.

I am not trying to say my approach is superior, as they have tested theirs in millions of pages and I’ve only tested this on a few thousand. My point is that as a practitioner you should learn this stuff so you can contribute your own expertise and creativity.

Now let’s get to the fun part and get to code some machine learning code in Python!

Collecting training data

We need training data to build a model. This training data needs to come pre-labeled with “correct” answers so that the model can learn from the correct answers and make its own predictions on unseen data.

In our case, as discussed above, we’ll use our intuition that most product pages have one or more large images on the page, and most category type pages have many smaller images on the page.

What’s more, product pages typically have more form elements than category pages (for filling in quantity, color, and more).

Unfortunately, crawling a web page for this data requires knowledge of web browser automation, and image manipulation, which are outside the scope of this post. Feel free to study this GitHub gist we put together to learn more.

Here we load the raw data already collected.

Feature engineering

Each row of the form_counts data frame above corresponds to a single URL and provides a count of both form elements, and input elements contained on that page.

Meanwhile, in the img_counts data frame, each row corresponds to a single image from a particular page. Each image has an associated file size, height, and width. Pages are more than likely to have multiple images on each page, and so there are many rows corresponding to each URL.

It is often the case that HTML documents don’t include explicit image dimensions. We are using a little trick to compensate for this. We are capturing the size of the image files, which would be proportional to the multiplication of the width and the length of the images.

We want our image counts and image file sizes to be treated as categorical features, not numerical ones. When a numerical feature, say new visitors, increases it generally implies improvement, but we don’t want bigger images to imply improvement. A common technique to do this is called one-hot encoding.

Most site pages can have an arbitrary number of images. We are going to further process our dataset by bucketing images into 50 groups. This technique is called “binning”.

Here is what our processed data set looks like.

Example view of processed data for "binning"

Adding ground truth labels

As we already have correct labels from our manual regex approach, we can use them to create the correct labels to feed the model.

We also need to split our dataset randomly into a training set and a test set. This allows us to train the machine learning model on one set of data, and test it on another set that it’s never seen before. We do this to prevent our model from simply “memorizing” the training data and doing terribly on new, unseen data. You can check it out at the link given below:

Model training and grid search

Finally, the good stuff!

All the steps above, the data collection and preparation, are generally the hardest part to code. The machine learning code is generally quite simple.

We’re using the well-known Scikitlearn python library to train a number of popular models using a bunch of standard hyperparameters (settings for fine-tuning a model). Scikitlearn will run through all of them to find the best one, we simply need to feed in the X variables (our feature engineering parameters above) and the Y variables (the correct labels) to each model, and perform the .fit() function and voila!

Evaluating performance

Graph for evaluating image performances through a linear pattern

After running the grid search, we find our winning model to be the Linear SVM (0.974) and Logistic regression (0.968) coming at a close second. Even with such high accuracy, a machine learning model will make mistakes. If it doesn’t make any mistakes, then there is definitely something wrong with the code.

In order to understand where the model performs best and worst, we will use another useful machine learning tool, the confusion matrix.

Graph of the confusion matrix to evaluate image performance

When looking at a confusion matrix, focus on the diagonal squares. The counts there are correct predictions and the counts outside are failures. In the confusion matrix above we can quickly see that the model does really well-labeling products, but terribly labeling pages that are not product or categories. Intuitively, we can assume that such pages would not have consistent image usage.

Here is the code to put together the confusion matrix:

Finally, here is the code to plot the model evaluation:

Resources to learn more

You might be thinking that this is a lot of work to just tell page groups, and you are right!

Screenshot of a query on custom PageTypes and DataLayer

Mirko Obkircher commented in my article for part two that there is a much simpler approach, which is to have your client set up a Google Analytics data layer with the page group type. Very smart recommendation, Mirko!

I am using this example for illustration purposes. What if the issue requires a deeper exploratory investigation? If you already started the analysis using Python, your creativity and knowledge are the only limits.

If you want to jump onto the machine learning bandwagon, here are some resources I recommend to learn more:

Got any tips or queries? Share it in the comments.

Hamlet Batista is the CEO and founder of RankSense, an agile SEO platform for online retailers and manufacturers. He can be found on Twitter .

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